We accept major credit/debit cards and selected digital wallets (availability varies by region). All payments are processed securely at checkout.

We begin processing quickly. If you need a change, email support@evanvias.com with your order number ASAP. If the order has shipped, we can assist with a return after delivery.

Common reasons include bank security checks, mismatched billing details, or insufficient funds. Please verify your information or contact your bank and try again. You can also attempt another payment method.

Prices display in your selected currency where available; final charges may settle in USD depending on your payment provider. Any conversion fees are set by your bank.

Estimated transit times: US/CA 7–12 business days · UK/EU 7–14 · AU/NZ 10–15 · Rest of World 10–20. These exclude 1–3 business days for processing and any customs delays. See our Delivery & Collection page for details.

Yes, where available. Express rates and timelines show at checkout based on destination and carrier.

You’ll receive a shipping confirmation with a tracking link. Tracking may take 24–72 hours to update after label creation.

International orders may incur import duties, taxes, or fees set by your country. These are the customer’s responsibility and are not included in product prices unless otherwise stated.

Please check with household members/neighbours and your local depot first. If still unresolved, contact us within 7 days of the expected or delivered date with your order number and tracking link so we can investigate with the carrier.

Returns are accepted within the timeframe stated in our Return Policy from the delivery date. Items must be unworn, unwashed, with tags attached and in original packaging.

Follow the instructions on our Return Policy page or email support@evanvias.com with your order number. We’ll guide you through the steps.

Final sale items, gift cards, and certain accessories may be non-returnable unless faulty. See product pages and the Return Policy for specific exclusions.

Once your return is received and inspected, approved refunds are issued to the original payment method. Processing times depend on your bank (typically 3–10 business days).

Refer to our Size Guide for measurements and conversions. If you’re between sizes, we generally recommend sizing up for comfort unless the item is noted as relaxed/oversized.

Yes. Many styles include inclusive sizing. Check each product page for size availability and fit notes.

Model specs and the size worn appear on each product page when available to help you gauge fit.

We select fabrics for drape, durability, and comfort. Product pages list the composition. Learn more about our approach on the Sustainability page.

Follow the garment care label. In general, wash cold, gentle cycle, and line dry to extend longevity and maintain shape/color.

We strive for consistency, though minor differences can occur due to fabric dye lots or manufacturing runs. Fit notes will indicate any meaningful updates.

No, you can check out as a guest. Creating an account helps track orders and saves preferences for faster checkout.

We use secure checkout and follow best practices for data protection. See our Security Policy and Privacy Policy for details.

Click “Unsubscribe” at the bottom of any marketing email or contact support@evanvias.com.

Unless stated otherwise, only one code can be used per order. See our Promotion Terms for details.

We may run verified student offers via platforms like StudentBeans or UNiDAYS. Eligibility and usage rules apply. Check our Promotion Terms.

When available, digital gift cards are delivered by email and contain instructions to redeem at checkout. Gift cards are typically non-refundable.

Please visit Partner With Us or email partners@evanvias.com with your proposal and business details.

Email support@evanvias.com. Service hours: Mon–Fri 9:00–18:00 (GMT). We aim to respond within 24–48 business hours.

See our Shipping Policy, Delivery & Collection, Return Policy, Terms & Conditions, Privacy Policy, and Security Policy.